China's leading office furniture manufacturer and exporter

Before production begins, our team will first review your floor plans and overall space to determine which products, sizes, and configurations are suitable for your project. We will then work with you to confirm the furniture styles and specifications.

If you select standard and relatively simple products, we will first check our available stock. For items that are in stock, shipment can usually be arranged within 1–2 weeks after the order is confirmed.

If the selected standard products are not currently in stock, the typical production lead time is approximately 25–30 days.

For customized products that require special dimensions, structural modifications, or irregular-shaped designs, the production process is more complex. In these cases, we normally require approximately 40–50 days after order confirmation to complete production and quality inspections.

We allow sufficient production time for customized projects to ensure that the dimensions, construction, finish, and overall quality meet the requirements confirmed with you before production.

Yes. Misimu provides a 3-year warranty for product quality issues caused by manufacturing or material defects under normal use.

If a quality issue is confirmed to be related to the product itself, our team will provide appropriate after-sales support during the warranty period. Depending on the specific situation, this may include replacement parts, repair solutions, replacement hardware, or other necessary support.

The warranty does not cover damage caused by improper use, accidental damage, incorrect installation, external impact, unauthorized modification, or other issues that occur after delivery and are not related to the original product quality. In these cases, we can still provide paid after-sales support, such as supplying and shipping replacement parts, accessories, hardware, or other suitable solutions where available.

For damage that occurs during transportation, the handling process will depend on the agreed shipping terms and the transportation responsibility for the order. If the shipment is arranged through Misimu and the damage occurs within the transportation scope handled by us, such as under applicable DDP or CIF arrangements, our team will assist the customer in communicating with the freight forwarder, carrier, or insurance provider and help coordinate the claim and after-sales solution.

If the customer arranges their own freight, local transportation, or the goods have already passed beyond Misimu’s agreed transportation responsibility, any damage occurring during that stage should be claimed directly between the customer and the relevant freight forwarder, carrier, or local transportation company. In such cases, Misimu can still provide paid after-sales support, including replacement parts, accessories, or other repair solutions when possible.

Our after-sales support does not end when the goods are shipped. We aim to help our clients resolve issues efficiently and support the long-term use of their furniture throughout the project lifecycle.

Yes. Misimu regularly works with interior designers, architects, developers, contractors, and other project professionals on residential and commercial furniture projects.

We have our own professional design team and dedicated design department, allowing us to communicate directly with your project team and work from materials such as floor plans, CAD drawings, renderings, BOQs, product schedules, and design specifications.

Depending on the project requirements, our design team can assist with space planning, furniture selection, product sizing, layout optimization, material and finish coordination, and customized furniture solutions. If certain products need to be adjusted to suit the actual space, we can also coordinate with our production team to evaluate the dimensions, structure, and manufacturing feasibility before production.

For projects that already have a complete design concept, we can follow the designer’s specifications and help turn the concept into a practical furniture solution. For projects that are still in the early planning stage, our team can also provide product recommendations and furniture proposals based on the overall style, space, budget, and functional requirements.

Throughout the project, our design, sales, and production teams work together to ensure that design details are clearly communicated and properly implemented, making it easier for all parties involved to coordinate the project from planning through production and delivery.

Yes. Misimu can provide installation support based on the type, scale, and location of the project.

For most international orders, on-site installation is not included as standard. Before shipment, our team will organize the furniture and provide the necessary installation instructions, assembly guidance, drawings, or videos for products that require on-site assembly. Parts and hardware can also be clearly identified to make installation easier for the customer’s local team or contractor.

For more complex customized furniture, our design and production teams can provide additional technical guidance during installation. If any questions arise on site, our team can assist remotely to help confirm the correct assembly method and resolve installation-related issues.

For large residential, office, hotel, or commercial projects that require on-site installation support, we can evaluate the project separately according to the destination, project size, installation complexity, and local conditions. Where feasible, installation services can be arranged and quoted separately.

If the customer chooses to use their own contractor or local installation team, Canboth can also coordinate with them in advance and provide the necessary product information to help ensure a smoother installation process